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i have an HP Office Jet Pro 8630 Printer and i am trying to scan and i keep getting an error message

HP Recommended
HP Office Jet Pro 8630 Printer
Microsoft Windows 10 (64-bit)

i have an HP Office Jet Pro 8630 Printer and i am trying to scan and i keep getting an error message " user name and password are incorrect "  i have followed all the troubleshooting tips , steps etc and cannot get it to work -printer is online and works fine 

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First Tip, put the Error right in the Title.  There is already a place for your printer model and OS Type.  

 

Are you trying to Scan To Email?

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