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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Example: HP OfficeJet 4650

on my all-in-1 HP Officejet 4650, when i either scan or copy using the feeder on the top of the printer, i get a thick grey line down the middle of the page.  this occurs on the printed page and on the screen.  when i print from my computer, this problem does not exist.  when i use the "face-down" method of copying, this problem also does not exist.

 

Please help!

 

Thanks a lot,

Mike

1 REPLY 1
HP Recommended

There is contamination on the slit glass that the automatic document feeder uses when scanning. Lift the ADF lid and examine the glass at the far left. The way scanners read information, even the tiniest amount of opaqueness can cause defects. If you lay a copy with the defect on the glass, face up, it should show you exactly where you need to clean. 

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