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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-26-2020 04:44 AM

HP Recommended
Product: Exemple : Pavillon all-in-one27-xa0xxx
Operating System: Microsoft Windows 10 (32-bit)

Quand je clique sur le logo du scan, après avoir mis un document à scanner sur la vitre de l’imprimante, il apparaît sur l’écran de l’ordinateur un rectangle blanc, dans lequel tourne une roue. Mais il n’y a pas de numérisation, ou alors après un temps très long (plusieurs minutes).

En revanche, je peux numériser depuis l’imprimante.

Merci de votre aide.

Jean-fred-warli

Category:
3 REPLIES 3

‎11-26-2020 07:37 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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‎11-30-2020 04:13 AM

HP Recommended

When I click on the scan logo, after putting a document to scan on the printer glass, a white rectangle appears on the computer screen, in which a wheel spins. But there is no scanning, or after a very long time (several minutes).

However, I can scan from the printer.

Thank you for your help.

Jean-fred-warlin

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‎11-30-2020 04:26 AM

HP Recommended

??

Quand j’écris en anglais, je suis automatiquement traduit en français ?  )

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