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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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impossibilité de numériser depuis mon ordinateur

HP Recommended
Exemple : Pavillon all-in-one27-xa0xxx
Microsoft Windows 10 (32-bit)

Quand je clique sur le logo du scan, après avoir mis un document à scanner sur la vitre de l’imprimante, il apparaît sur l’écran de l’ordinateur un rectangle blanc, dans lequel tourne une roue. Mais il n’y a pas de numérisation, ou alors après un temps très long (plusieurs minutes).

En revanche, je peux numériser depuis l’imprimante.

Merci de votre aide.

Jean-fred-warli

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HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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When I click on the scan logo, after putting a document to scan on the printer glass, a white rectangle appears on the computer screen, in which a wheel spins. But there is no scanning, or after a very long time (several minutes).

However, I can scan from the printer.

Thank you for your help.

Jean-fred-warlin

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??

Quand j’écris en anglais, je suis automatiquement traduit en français ?  )

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