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‎08-18-2019 01:24 PM

HP Recommended

@JenDawes, Welcome to HP Support Community!

 

Without enlarging are you able to make copies?

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Also, refer to the document HP Printers - How to Make Copies (Enlarge or reduce the copy size) for help.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-23-2019 06:06 PM

HP Recommended

Excellent help on the enlargement of copy.

1960BHS

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