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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-06-2025 12:39 AM

HP Recommended
Product: HP Smart Tank 7305 All-in-One

HP smart 7305 displays a messag e sayin zdrc                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

1 REPLY 1

‎03-09-2025 08:39 AM

HP Recommended

Hi @H-scereen2,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I understand how frustrating it can be when HP Smart isn’t working as expected. Let’s figure this out together!

 

Could you share more details?

  • Are you trying to install an older version of HP Smart, or are you looking to roll back to a previous version?
  • What is the exact message displayed on the screen?
  • Are you using Windows, macOS, Android, or iOS?
  • When did this issue start? Did it happen after a recent update?

Let me know, and I’ll guide you through the next steps! 😊

 

I hope this helps.

 

Take care and have a good day.

 

darkmaniac0007

HP Support

 

darkmaniac0007
I am an HP Employee

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