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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-23-2023 10:33 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

In looking at earlier question's on scanning counting towards your subscription counts , in this forum it says that no they don't count.  I had a problem with going over my limit and being charged extra and when I talk to HP representative I found out that yes they do count.  Also, if you send to the printer but instead of printing have it save as a PDF file that counts too.  In my mind both the scanning and saving to PDF are functionality of the printer and have ABSOLUETLY  nothing to do with using printer ink with is what the subscription is for.  I feel strongly that HP is defrauding the public by charging us for normal printer functions that have nothing to do with using printer ink

Category:
2 REPLIES 2

‎12-26-2023 07:32 AM

HP Recommended

Hi @ryw1,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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‎12-26-2023 12:56 PM

HP Recommended

I've already talked to them and they were the ones that informed me that scanning and creating PDFs counted.

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