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‎11-30-2020 08:45 AM

HP Recommended
Product: ScanJet L1957A - G4050
Operating System: Microsoft Windows 10 (64-bit)

Ho dovuto reinstallare lo Scanner G4050 , ho scaricato il software dal sito ed ho provveduto alla installazione seguendo passo passo le richieste.

Ho versione Windows 10 Pro - Build 19041.vb_release 191206-1406.

Dopo aver terminato l'installazione, cliccando sulla icona generata ricevo questo messaggio di errore :

"Impossibile trovare il punto di ingresso"

"?FreePrinterName@IPrintInterface@@QAE?AW4PRINT_COMP_ERRORAAPA_W@Z della procedura nella libreria di 

collegamento dinamico c:\Program Files (x86)\Hewlett-Packlard\Digital Imagind\bin\HpqPrntUI.dll"

Ovviamente nessuna notizia dall'assistenza HP ed è impossibile contattarli via mail.

Qualcuno ha la soluzione del problema - presumo che dipenda dalla versione di Windows 10 Pro - il software di HP non é aggiornato . 

Se HP vuole contattarmi via mail : "troncone.sergio@libero.it" 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2020 01:03 PM

HP Recommended

I had to reinstall the G4050 Scanner, I downloaded the software from the site and I proceeded with the installation following the requests step by step.

I have Windows 10 Pro version - Build 19041.vb_release 191206-1406.

After finishing the installation, clicking on the generated icon I get this error message:

"Cannot find entry point"

"? FreePrinterName @ IPrintInterface @@ QAE? AW4PRINT_COMP_ERRORAAPA_W @ Z of the procedure in the

dynamic link c: \ Program Files (x86) \ Hewlett-Packlard \ Digital Imagind \ bin \ HpqPrntUI.dll "

Obviously no news from HP support and it is impossible to contact them by email.

Someone has the solution to the problem - I assume it depends on the version of Windows 10 Pro - HP's software is out of date.

If HP wants to contact me via email: "troncone.sergio@libero.it"

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-30-2020 08:51 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
Was this reply helpful? Yes No

‎12-18-2020 01:03 PM

HP Recommended

I had to reinstall the G4050 Scanner, I downloaded the software from the site and I proceeded with the installation following the requests step by step.

I have Windows 10 Pro version - Build 19041.vb_release 191206-1406.

After finishing the installation, clicking on the generated icon I get this error message:

"Cannot find entry point"

"? FreePrinterName @ IPrintInterface @@ QAE? AW4PRINT_COMP_ERRORAAPA_W @ Z of the procedure in the

dynamic link c: \ Program Files (x86) \ Hewlett-Packlard \ Digital Imagind \ bin \ HpqPrntUI.dll "

Obviously no news from HP support and it is impossible to contact them by email.

Someone has the solution to the problem - I assume it depends on the version of Windows 10 Pro - HP's software is out of date.

If HP wants to contact me via email: "troncone.sergio@libero.it"

Was this reply helpful? Yes No
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