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malfunzionamento software Scanner fotografico HP Scanjet G4050

HP Recommended
ScanJet L1957A - G4050
Microsoft Windows 10 (64-bit)

Ho dovuto reinstallare lo Scanner G4050 , ho scaricato il software dal sito ed ho provveduto alla installazione seguendo passo passo le richieste.

Ho versione Windows 10 Pro - Build 19041.vb_release 191206-1406.

Dopo aver terminato l'installazione, cliccando sulla icona generata ricevo questo messaggio di errore :

"Impossibile trovare il punto di ingresso"

"?FreePrinterName@IPrintInterface@@QAE?AW4PRINT_COMP_ERRORAAPA_W@Z della procedura nella libreria di 

collegamento dinamico c:\Program Files (x86)\Hewlett-Packlard\Digital Imagind\bin\HpqPrntUI.dll"

Ovviamente nessuna notizia dall'assistenza HP ed è impossibile contattarli via mail.

Qualcuno ha la soluzione del problema - presumo che dipenda dalla versione di Windows 10 Pro - il software di HP non é aggiornato . 

Se HP vuole contattarmi via mail : "troncone.sergio@libero.it" 

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Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

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Kind regards,

 

BiancaS.

I work on behalf of HP.
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I had to reinstall the G4050 Scanner, I downloaded the software from the site and I proceeded with the installation following the requests step by step.

I have Windows 10 Pro version - Build 19041.vb_release 191206-1406.

After finishing the installation, clicking on the generated icon I get this error message:

"Cannot find entry point"

"? FreePrinterName @ IPrintInterface @@ QAE? AW4PRINT_COMP_ERRORAAPA_W @ Z of the procedure in the

dynamic link c: \ Program Files (x86) \ Hewlett-Packlard \ Digital Imagind \ bin \ HpqPrntUI.dll "

Obviously no news from HP support and it is impossible to contact them by email.

Someone has the solution to the problem - I assume it depends on the version of Windows 10 Pro - HP's software is out of date.

If HP wants to contact me via email: "troncone.sergio@libero.it"

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