mobile fax

[BarbB1]

I want to send a mobile fax and it shows that I have no drafts but when I go to compose a new fax, it has a document attached to it from a previous fax I had sent and it won't let me delete the document or add a different one.

[Jay_G24]

Hi @BarbB1,

I'd like to help!

I understand you are unable to send a fax.

Please check if your previous fax was sent successfully.

After you send a fax, a confirmation message displays in HP Smart. When you click the Mobile Fax tile from the app home screen, the fax history displays.

Previous faxes in the Sent list show as delivered  or failed . Click the fax job for more details.

If not, then cancel the fax, After you send a fax, you can click Cancel Fax at the bottom of the screen.

You can only cancel fax before it has been delivered. When a fax is canceled during a transmission, the recipient might still receive part or all of the fax.

Send a fax with Mobile Fax

Create a fax in the HP Smart app, and then send it securely to a fax machine.

1. In the HP Smart app, click the Mobile Fax tile.

2. Click Compose Fax, and then enter the recipient fax number and country/region code in the To field, and your name and phone number in the From field.

   

3. Click Files and Cover Page to add a cover page, and then use one of the following methods to attach the file you want to fax.

   NOTE: 

   You can send up to 50 pages or 20 MB as a single fax job.

   • Attach a document or photo: Click the Files & Photos icon , navigate to a folder on your mobile device or computer, cloud storage, or social media account, sign in if necessary, and then select a single or multi-page file.

   • Scan a document or photo with your printer: Click the Scanner icon , click the Settings icon  to change scan settings, and then scan the document or photo with your printer. Click the Plus sign  to add pages to the scan. When you finish scanning, click Next.

     NOTE: 

     You must have a printer with scanning capability added to the HP Smart app to use this method.

   • Scan a document or photo with your mobile device camera: Tap the Camera icon , and then scan a document or photo with your mobile device camera. Click the Plus sign  to add pages to the scan. When you finish scanning, click Next.

4. Click Send Fax.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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