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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-10-2024 08:12 AM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer

printer / scanner has worked flawlessly for 3 years, but recently I can no longer scan multiple pages to PDF.

it will scan page 1 fine, it will scan page 2 fine, when it scans page 3 it just disappears from preview .

no changes have been made to comp.or other hardware, except for updates

Category:
1 REPLY 1

‎02-10-2024 11:50 AM

HP Recommended

@zoomcat 

 

Check the resolution, should be set to 300 dpi or less. Then the "+" should appear and you can add more scans.
In your case, I recommend setting the resolution to 200 dpi or less.

 

If this does not help, the software must be reinstalled.

 

Kind Regards
Andr-1611

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