my 3 in 1 color printer can't scan to PDF

[cyberworld001]

Laserjet 100 color MFP M17sa cannot scan to PDF. How can i fix this error?

[Garp_senchau]

@cyberworld001,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

Using the Printer's Software App (Hp Smart app)

1. Open the printer's software app on your computer.
2. Ensure your printer is connected and selected within the app.
3. Go to the scan settings section.
4. Choose "PDF" as the default file type for scanning.
5. Save the changes to confirm.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[PiterGeek]

Here are some possible causes and solutions:

• Scanner Settings Changed (Not Set to PDF)
• Outdated or Corrupt Printer Drivers

You can also use a PDF scan program such as SwifDoo PDF, which allows you to select a scanner from a drop-down menu, choose the output as a PDF, and optimize the scanned file.