my M1136 mfp printer scanner not working

[natsu1206]

hi my printer is hp laserjet M1136 MFP and serial no is [edit]. My device is not working and i try install the hp print and scan dr software and it show that error is in window WIA scan. my WIA is running so i donot know whats the problem so please help me and i try using hp framework software but i not know how to Enable RFU setting in control panel. ple give a step by step solution because i don't know much about computer so give very simple instructions.

thank you

[Irfan_06]

Hi @natsu1206,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Elaborate on the issue to assist you further.

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support