my OfficeJet Pro 8025e will not Scan or make copies from from originals inserted on the glass

[ArtGirl72]

My printer will print copies from my computer and phone. But it will not Scan documents or make copies of originals placed on the glass. Windows Fax & Scan says no scanner has been detected. 

[Pallipurath]

Hi @ArtGirl72,

Welcome to the HP Support Community.

Thank you for posting your query.

Power Reset

• Turn off the printer while it’s on.
• Unplug the power cord from the wall for 60 seconds.
• Plug it back in and power on. This clears hardware initialization errors.

Reinstall Drivers

• On your computer, remove the printer from Printers & Scanners.
• Download and install HP Easy Start or the Full Feature Software and Drivers for the 8025e from HP Support.
• Re-add the printer, ensuring the scanner component installs.

Test with HP Smart App

• Open HP Smart on your PC or phone.
• Try scanning from there.
• If HP Smart detects the printer but scanning fails, it’s likely a hardware fault.

Windows Fax & Scan Issue

• If Windows Fax & Scan says “No scanner detected,” it means the driver isn’t exposing the scanner.
• Reinstalling the HP driver package usually fixes this.
• Make sure you’re not using the “Generic” driver.

Firmware Update

• On the printer’s control panel, go to Setup → Printer Maintenance → Update Printer.
• Install any available firmware updates.

Take care and have an amazing day!

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Regards

Pallipurath.