my computer no longer connects to my printer

[Juliehappyy]

H

I can't scan to computer any longer.

[Anand_Andy]

Hi @Juliehappyy,

Welcome to the HP Support Community

I understand you are facing a scan-related issue with your HP Photosmart 5520 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• What is the error message you get when you try to scan to the computer?
• Was there any recent update on the PC or the printer?
• What operating is running on your PC?
• What is the current version of the operating system running on your device?
• Does the copy work fine?

While you respond to that, Let's Restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the computer.

Perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: How to scan with an HP printer

Hope this helps! Keep me posted. 

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