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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

my printer is not accepting document feeder. Document feeder is in gray

 

the only way I can scan a document is if I open the copy machine and it scans from there. I cannot scan many paper at once very fustraing

 

1 REPLY 1
HP Recommended

Can you provide the device type please. Also, can you photocopy from the document feeder?

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