my hp envy 4500 will not scan. Prints OK

[Bix1948]

My HP envy 4500 will not scan. No error messages. Prints OK.

[Raj_05]

Hi @Bix1948,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 4500 is printing fine but won't scan, here are some steps you can follow to troubleshoot the issue.

Restart the Printer and Computer

• Turn off your HP Envy 4500 printer and your computer.
• Disconnect the printer's power cable for about 30 seconds and reconnect it.
• Restart your computer, then turn the printer back on.

Check the Scanner Software

• Ensure you have the latest version of HP Scan or HP Smart software installed.
  • You can download the latest drivers and software from the HP Support Website.
  • Reinstall the software if it’s already installed, as it might be corrupted.

Use HP Print and Scan Doctor (Windows Only)

• Download and run HP Print and Scan Doctor, a free tool from HP that can fix scanning issues automatically.

Check Scanner Settings

• Open the HP software on your computer.
• Go to Scan Settings and check that the correct device is selected as the scanner.
• Test the scan feature to ensure it's properly configured.

Run a Scan from the Control Panel

• Try scanning from the printer’s control panel. If it fails, there may be a hardware issue.
  • Press the Scan button on the printer to initiate a scan.
  • Follow any prompts on the screen to select scan options.

Check Firewall Settings

• Sometimes, firewalls can block the communication between your computer and the printer. Disable your firewall temporarily to see if this resolves the issue.

Update Firmware

• Go to HP Support and check if there is a firmware update available for your HP Envy 4500.

Check for Windows Scan Feature

• On Windows, try using the Windows Fax and Scan feature:
  • Open Start → type Windows Fax and Scan → press Enter.
  • Try scanning a document to see if the issue persists.

Try Scanning from Another Device

• If possible, try scanning from another device (like a phone or tablet) using the HP Smart app to see if the problem is device-specific.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support