my hp8600 office jet recently stopped scanning from email. i have tried gmail and apple mail

[tmayo14]

My printer recently stopped scanning from email.  i have tried gmail and apple mail and still the credentials fail.  what can i do to solve this.

[TEJ1602]

@tmayo14, Welcome to HP Support Community!
 

Try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Now, try these steps:

Option 1: Use the HP software to set up the Scan to Email feature.   

1. Open the HP software/printer icon on the desktop screen.     

2. Under the Scan or Scanner Actions heading, click Scan to Email Wizard.     

3. When the outgoing email profile window displays, click your email address associated with this profile.     

4. You will also find an option to delete a previously configured Email address     

5. Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.     

6. Enter a security PIN to restrict access to this email profile from the printer control panel, if desired.     

7. Enter the correct SMTP server and SMTP port information.     

8. If you typically have to enter a user name and password to log into your email account, you will want to enter this information into the email authentication fields.     

9. Click Next, and then click Save and Test or Save to complete the email profile configuration.

Option 2: Open the embedded web server

1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by printing a network configuration page. Note: The printer must be on a network and must have an IP address.

2. In a supported web browser on your computer, type the IP address of the printer. For example, if the IP address is 123.123.123.123 Note: If you get a security message as "your connection is not private", click on Advanced and proceed to this website.

On the printer settings page, go to Scan > scan to email > Select your email address > Edit > Authenticate > Email login authentication > Input new password > Next > Save and Test

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tmayo14]

Thanks so much. However I dont have a dashboard or web services function on the HP 8600. And on the web page login for the HP 8600 at http://192.168.1.69/#hId-pgePrintOptIn  I click to enable web services and it will not enable.  I rebooted the printer also and still it will not go past the enable screen

[TEJ1602]

@tmayo14

Thanks for replying!

Please reach out to HP Support in your region for further assistance.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!