my mfp m277 doesn't scan from my iMac but will print

[acsdilly]

hp map m277 doesn't scan from iMac but will print

[VikramTheGreat]

Hi @acsdilly,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Color LaserJet Pro MFP M277dw prints fine from your iMac but won’t scan, it’s likely a driver or software communication issue between macOS and the scanner component. Let’s walk through a few steps to fix this.

Fix: HP M277dw Won’t Scan from iMac (But Prints Fine)

1. Download the Latest HP Software for macOS

HP recommends using HP Easy Start to install the correct drivers and scanning utilities.

👉 HP Color LaserJet Pro MFP M277dw Software and Driver Downloads | HP® Support

• Choose your macOS version manually if it’s not auto-detected.
• Install the full feature software (not just the basic driver).
• Restart your iMac after installation.

2. Use HP App or Image Capture

If HP Easy Start doesn’t work:

• Download HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Open the app and add your printer.
• Use the Scan tab to initiate scans.

Alternatively, use Image Capture (built into macOS):

• Open Image Capture from Applications.
• Select your printer from the left panel.
• Try scanning directly from there.

3. Reset the Printing System (macOS)

This clears any corrupted printer configurations:

1. Go to System Settings > Printers & Scanners.
2. Right-click (or Control-click) in the printer list.
3. Choose Reset Printing System.
4. Re-add your HP M277dw using HP Smart or HP Easy Start.

4. Check Scanner Communication

Sometimes the scanner isn’t recognized, even though printing works.

• Make sure the printer is connected via Wi-Fi or Ethernet, not USB.
• Ensure Web Services are enabled on the printer.
• Restart both the printer and the iMac.

👉 HP Scanner not working - Troubleshooting scan issues | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat