my officejet 4635 wont make copies

[Lucygirl1]

My HP officejet 4635 doesn't make copies anymore. Did all the trouble shooting, ink levels are good, scanner bar works.

[Kuroi_Kenshi]

Hi @Lucygirl1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following troubleshooting steps to resolve the issue:

Check Paper and Settings:

• Ensure that there is enough paper loaded in the input tray.
• Verify that the paper settings in the printer menu match the paper loaded.

Restart the printer:

• Turn off the printer and unplug the power cord.
• Wait for 60 seconds and then plug the power cord back in.
• Turn on the printer and try making a copy again.

Clean the scanner glass and ADF:

• Lift the scanner lid.
• Clean the scanner glass and the white backing with a lint-free cloth moistened with glass cleaner.
• Close the scanner lid and attempt to make a copy again.

Perform a Hard Reset:

• With the printer turned on, unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back into the printer and turn it on.
• Check if the copy function works.

Update or Reinstall Printer Firmware:

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Check for error messages:

• Look at the printer's control panel for any error messages or codes. Follow any instructions provided or search for the specific error code on the HP Support website.

Let me know if the issue still persists.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,