my officejet scanner is not installed

[opalholic]

Direct-1F-HP Officejet 5740, scanner is not an option

[zoey7886]

@opalholic, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanner Installation on HP OfficeJet 5740! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet 5740 scanner is not installed or not appearing as an option, follow this step-by-step guide to troubleshoot the issue:

Check Network Connection

1. Ensure your printer is connected to the network.
   • Make sure the printer and your computer or mobile device are on the same network.

Enable Web Services

Verify that Web Services are enabled.

• On the printer control panel, touch the HP ePrint icon or navigate to Web Services Setup, Network Setup, or Wireless Settings.

Enable Web Services, if not already done.

• Follow Getting Started with ePrint for detailed instructions to enable Web Services.

Using HP Smart App

Use the HP Smart app to add your printer.

• Download the HP Smart app on your computer or mobile device.
• Open the app and add your printer by following the on-screen instructions.

Check for Scanner Option:

• From the HP Smart app home screen, select your printer and navigate to the scanner options.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,