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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-22-2024 12:09 PM

HP Recommended
Operating System: Microsoft Windows 11

HP Envy 7640. My computer was reset when I retired. I need help being able to get the printer to show an icon or be in my list of devices, so that I can scan and save the PDF's, which I need to do very soon. Thanks to anyone who can help. The chat box at HP would never come up to ask questions. 

Category:
1 REPLY 1

‎01-24-2024 02:37 PM

HP Recommended

Hi @Glass44,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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