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need to stop the fax on my printer picking up the call when someone calls on my landline.

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HP office jet pro 6978
Microsoft Windows 10 (64-bit)

I want to stop my fax machine from picking up my landline calls when the printer is on.  I have Verizon Fios as my Provider with VOIP. If someone calls they get that screeching sound of a fax, instead of Voicemail or me.  Do I need a converter?  Thank you  

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A couple of options...


➡️  Switch off Auto Answer on the Fax.


 User Guide

Page 52



➡️  Set the ring number on the fax to pick up AFTER the answering machine has answered.


User Guide

Page 53



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 


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