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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
hp6978
Microsoft Windows 10 (32-bit)

have just installed new hp6978 with full software.  will not scan to computer from doc feeder.  with docs in feeder, loading acknowledged, it scans from plate and sends blank doc to computer

5 REPLIES 5
HP Recommended

Hi,

 

I don't thik it has option to scan originals from the ADF. You need to scannfrom its glass area

 

To scan a document or photo to a file (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
  ● Choose Save as PDF to save the document (or photo) as a PDF file.
  ● Choose Save as JPEG to save the photo (or document) as an image file.

 

From page 33 of the User Guide.

 

Regards.

BH
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HP Recommended

So what are you supposed to do if you have to scan a multiple pages? Is it not possible to scan multiple pages in one scan via the ADF?

HP Recommended

Make sure you have Source set at "Document Feeder if Loaded.

 

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

 
 
 
HP Recommended

Accept as solution

HP Recommended

I just bought the same printer two days ago. Everything worked fine after installation except the problem you describe. It will not work by using the screen on the pinter. I was, however, successful by using the HP SCAN function listed in the applications. If you didn't download it, do so. By using the commands in that software, I was able to use multiple pages with the document feeder. I hope this works for you.

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