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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-15-2024 04:59 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: Microsoft Windows 11

had hp smart on windows 10 and worked fine - computer dumped and got new windows 11 one - printer works fine - but it will not scan documents

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1 REPLY 1

‎11-17-2024 07:57 AM

HP Recommended

Hi @agrainofsand,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Update the firmware and full feature drivers from this link. 

 

Download and run this app to automatically fix a wide range of printer-specific issues. Print and Scan Doctor

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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