no scan

[RPI826]

my 7640 envy WILL NOT SCAN but will print perfectly. IOS Sequoia 15

[zoey7886]

@RPI826, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding scanner issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Envy 7640 printer is printing fine but refusing to scan on macOS Sequoia 15. Try these steps to troubleshoot the issue:

Check Scanner Connection

• If connected via USB, unplug and reconnect the cable. Try a different port.
• If using Wi-Fi, ensure the printer is on the same network as your Mac.
• Restart your router and printer to refresh the connection.

Use HP Smart or Image Capture

• Open HP Smart (install it from the App Store if not installed) and try scanning.
• Alternatively, open Image Capture (built into macOS) and select your printer to scan.

Reset the Printing System

1. Go to System Settings > Printers & Scanners
2. Right-click your printer and choose Reset Printing System
3. Re-add the printer and try scanning again.

Reinstall HP Software

• Uninstall any existing HP drivers and install the latest version from HP’s website.

Check for macOS Scanner Updates

• Go to System Settings > Software Update and install any available updates.

If the issue persists, let me know what error message (if any) appears when scanning.  

Take care, and have an amazing day!  

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Regards,