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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-04-2024 10:23 AM

HP Recommended

Have not had any issue with my HP smart Tank 7602 until this week.  I can receive faxes but when i go to send one it comes back with no answer.  I double checked the phone cord and ran a troubleshooting report, and it states that i have a weak signal and a dial tone is not detected.   I have check all that is listed on the report to be possible problems and still no change.  Seems weird that i can receive faxes but sending them it is the issue.  Could my printer be defective in this area.  I have never been able to sent a fax since i bought it.  It has always said no answer and i just assumed it was on the other persons end.  Any suggestions?

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1 person had the same question
1 REPLY 1

‎04-04-2024 12:32 PM

HP Recommended

Hi,

By connecting any phone device to your phone line and trying to make an outgoing call, can you make such a call and have a valid phone line and outgoing calls can be done with no issues?

 

Also, what phone line type you use? is it an Analog phone line? DSL line? VOIP line? etc

 

 



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