not saving edits after editing a scanned doc

[LESD2]

after editing a scan and click done button the document does not save the changes

[Dragon-Fur]

@LESD2 

Are you using the latest installation / version of HP Smart for Windows?

Did you "clear and set" the edit(s) in place on the document page and Save the updated document / changes?

For example,

Select Preset type "Document"

Scan the document

Click to Edit the scanned content

Select your page (for editing)

Select your edit type (Crop or Add Text, for example)

Example

Add Text to the document, select the "Add text" entry in the right column to add text,

Select your font size, color, and click the pen.

Resize and move the text box.

Enter the text in the box.

Click "Yes" to accept the text,

Click away from the text box to "clear and set" that edit.

When edits on the page are complete, click Done

Click "Save" the scan after edits are complete - confirm and note the file name and LOCATION (folder).

Reference

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[LESD2]

Hi

 Thanks for quick response

After doing an edit of a document i click done and it goes straight back to the unedited document 

I was told to uninstall and re install

Is this a good idea?

[Dragon-Fur]

@LESD2 

---

@LESD2 wrote:

Hi

 Thanks for quick response

After doing an edit of a document i click done and it goes straight back to the unedited document 

I was told to uninstall and re install

Is this a good idea?

---

You are welcome.

Sure.  Do that.

What?

The problem, if you are even using HP Smart, can likely be resolved if the application is working correctly.

Removing and Reinstalling is, in fact, one of the few options we can offer - the application is "self-contained".

There is little to be done when it stops working as it ought.

One of the methods to ensure the app is working as expected is to repair or reinstall the application.

What else?

If you have not done so, Run Windows Updates to make sure those are current.

General comments

Unless "what you were told" is dangerous, many here do not tend to get into a "he said - he said" conversation.  It is generally not useful to challenge unknown players.  Personally, I do not intend to challenge anyone for the right to tell you something "different".  Doing what you think is best is part of the joy of being your own boss.  Smiling.

Run Windows Updates to make sure those are current.

Remove/reinstall - or ,at the least, Reset  - the application.

Settings > Apps > Apps and Features

Scroll or search for HP Smart

Left-Click on the app name

Advanced Options > Reset, Repair, Uninstall

Reference

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .