office jet pro 8020

[SYKEB]

when I push 

'print

' I  get recipient fax number........request.

'

[Garp_senchau]

@SYKEB, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It seems like your HP OfficeJet Pro 8020 printer might be configured to send a fax instead of printing a document. Here’s what you can do to correct this issue:

Check the Printer Configuration:

• Navigate to your document's print settings and ensure you're selecting the printer (HP OfficeJet Pro 8020) instead of the fax option.

Verify Printer Defaults:

• Confirm that your printer is set as the default device for printing tasks and not for faxing.

Review Fax Settings:

• On the printer's control panel, enter the Fax menu settings and ensure that the fax function is not set as the default action for print commands.

Software Settings:

• In your computer's software (e.g., Word, PDF reader), make sure you are selecting the print option, not the fax option.

Printer Drivers:

• Reinstall or update your printer drivers if necessary to ensure they are correctly configured.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,