• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-09-2020 12:24 PM

HP Recommended

I have the latest HP smart app both in my iphone and my pc, can't find how to scan a double side document, any idea ?

tnx

ddtpz

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2020 08:55 AM

HP Recommended

@ddtpzz, Welcome to HP Support Community!

 

You'll have to manually turn the page and reload the scanner for two-sided scanning. Follow the steps below-

  1. Place the item you want to scan on the scanner glass or in the automatic document feeder (ADF) tray.

  2. Tap the Printer Scan tile.

    Printer Scan tile

  3. Tap the Settings icon  to select the input source, color or black and white, and resolution.

  4. Tap Scan.

  5. For multi-page scans, tap the Add Pages icon , and then repeat these steps with another item.

Refer to the document HP Printers - Install and Use the HP Smart App for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-12-2020 08:55 AM

HP Recommended

@ddtpzz, Welcome to HP Support Community!

 

You'll have to manually turn the page and reload the scanner for two-sided scanning. Follow the steps below-

  1. Place the item you want to scan on the scanner glass or in the automatic document feeder (ADF) tray.

  2. Tap the Printer Scan tile.

    Printer Scan tile

  3. Tap the Settings icon  to select the input source, color or black and white, and resolution.

  4. Tap Scan.

  5. For multi-page scans, tap the Add Pages icon , and then repeat these steps with another item.

Refer to the document HP Printers - Install and Use the HP Smart App for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎01-12-2020 02:12 PM

HP Recommended

Tnx leasson learned, printing 2 sides doesn't mean scanning 2 sides...

Was this reply helpful? Yes No

‎01-13-2020 01:55 AM

HP Recommended

@ddtpzz

 

Glad to know the issue is resolved.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.