• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
pagewide 477dw
Microsoft Windows 10 (64-bit)

My printer prints fine, but whenever I try to scan it always says device is busy. I've tried powering down and up and even unplugging while on to reset but nothing helps.

Please help!

Thanx

1 REPLY 1
HP Recommended

Hello,

 

Hope you are fine, please try to run a firmware update on the printer, you can download the firmware from Hp.com. 

As well, its recommended to use a stand alone scan app like HP scan and capture and HP smart to connect with the printer and test scanning.

if none of this steps work, perform a factory reset from the printer menu and reconfigure the device and test scanning again.

 

Regards, 

I am an HP employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.