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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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pagewided 477dw scanner always says busy

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pagewide 477dw
Microsoft Windows 10 (64-bit)

My printer prints fine, but whenever I try to scan it always says device is busy. I've tried powering down and up and even unplugging while on to reset but nothing helps.

Please help!


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Hope you are fine, please try to run a firmware update on the printer, you can download the firmware from 

As well, its recommended to use a stand alone scan app like HP scan and capture and HP smart to connect with the printer and test scanning.

if none of this steps work, perform a factory reset from the printer menu and reconfigure the device and test scanning again.



I am an HP employee
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