cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jrjmpls
Level 1
12 0 0 0
Message 1 of 2
92
Flag Post

pagewided 477dw scanner always says busy

HP Recommended
pagewide 477dw
Microsoft Windows 10 (64-bit)

My printer prints fine, but whenever I try to scan it always says device is busy. I've tried powering down and up and even unplugging while on to reset but nothing helps.

Please help!

Thanx

1 REPLY 1
Anderson_CR
Level 4
Level 4
181 181 4 8
Message 2 of 2
Flag Post
HP Recommended

Hello,

 

Hope you are fine, please try to run a firmware update on the printer, you can download the firmware from Hp.com. 

As well, its recommended to use a stand alone scan app like HP scan and capture and HP smart to connect with the printer and test scanning.

if none of this steps work, perform a factory reset from the printer menu and reconfigure the device and test scanning again.

 

Regards, 

I am an HP employee
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation