paper mismatch

[bhatnagar_]

Whenever I want to print something I select A4 on HP smart and I try printing, I have also loaded the printer with A4 paper. Although, the HP smart app keeps saying that the size I selected (A4) is not the same as the paper that is loaded in the tray, therefore there is a mismatch error. I even bought different A4 paper but the same issue is still there, any suggestions?

[Dragon-Fur]

@bhatnagar_ 

Welcome to the HP Community --

Quick Answer

After the paper is loaded,

Alert the printer to the paper size and type loaded in the tray - use the Embedded Web Server (EWS).

Next,

Double check the paper size / paper type selected within the app / software used to configure the job

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Details and Additional Information

Printing "something" is not very specific -

No Operating System / version provided -

OK -- Using the information we have...

Consider:

Change the paper size / type detected in the printer before you open the content to be printed.

Tray and Paper

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Printer - Specifications

Product Specifications for the HP DeskJet Ink Advantage 4178 All-in-One Printer (7FT02B)

Read Section Paper Handling

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Printer  - Load Paper

Load the paper into the intake tray according to the instructions in the User Guide - Pages 10-11

One of the steps that might be missed is the step to alert the printer right after (new) paper is loaded into the tray.

If your printer is not correctly detecting the paper loaded in the tray, check / Adjust the paper size and type.

True -- The paper types listed in EWS (or the printer control panel) might not exactly match the paper types available in the application / software (Preferences).   Choose whatever seems to be a closer match for paper type.

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Printer - Tray and Paper

This printer is one of those models that supports a top loading intake tray.

While generally workable, this mechanism does require the paper be loaded "just right".

Unsupported papers -- and perhaps even those supported -- might balk, stick, or hang up in a dirty printer.

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

Retain_Printing_Preferences_20

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Printer  - Job Submission

Remember that the paper size and type must be a matched set to the paper you are using.

For example, if you are using Photo Paper, do not select (in your app) Index Paper.

General Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_7

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP DeskJet Ink Advantage 4178 All-in-One Printer  

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