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‎11-29-2018 08:34 AM

HP Recommended
Product: hp pavillion
Operating System: Microsoft Windows 10 (64-bit)

running scan doctor 5.1 comes up problem message WIA. can anyone help. cannot finish correcting issues

1 REPLY 1

‎12-03-2018 11:15 AM

HP Recommended

@tr131330

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Use the Command Prompt to reset the WIA dependencies.

 

1. Search Windows for Command Prompt.

2. Right click Command Prompt from the list of search results, and then select Run as Administrator.

3. In the Command Prompt window, enter Net stop stisvc, and then press Enter.

A Windows Image Acquisition (WIA) service was stopped successfully message displays.

4. In the Command Prompt window, enter Sc config stisvc depend= rpcss/ShellHWDetection, and then press Enter.

A [SC] ChangeServiceConfig SUCCESS message displays.

5. In the Command Prompt window, enter Net start stisvc, and then press Enter

A Windows Image Acquisition (WIA) service was started successfully, message displays.

 Figure : Example of a successful reset of WIA dependencies

Image: Example of a successful reset of WIA dependencies

Once done, please run the HP Print and Scan Doctor.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 

 

 


I am an HP Employee

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