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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-19-2016 05:49 PM

HP Recommended
Product: Hp photo smart 7520
Operating System: Microsoft Windows 10 (64-bit)
Suddenly I can't scan to email tried solution other apps on printer work but not scan to email. Anyone have a solution.
Thanks
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2016 10:00 AM

HP Recommended

Hey @Bmeattey,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with using Scan to Email on your Photosmart 7520 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. On your printer click on the Web Services icon in the top-left corner of the display screen.
  2. Click on Settings.
  3. Click on Remove Web Services.
  4. Click on the Web Services icon. 
  5. Click on Accept and Yes.

Please let me know if this allows you Scan to Email. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

3 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎06-20-2016 10:00 AM

HP Recommended

Hey @Bmeattey,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with using Scan to Email on your Photosmart 7520 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. On your printer click on the Web Services icon in the top-left corner of the display screen.
  2. Click on Settings.
  3. Click on Remove Web Services.
  4. Click on the Web Services icon. 
  5. Click on Accept and Yes.

Please let me know if this allows you Scan to Email. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
3 people found this reply helpful
Was this reply helpful? Yes No

‎06-20-2016 02:09 PM

HP Recommended
Thanks it worked!
Was this reply helpful? Yes No
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