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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
f1_manchester
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Solved!

pink lines in scanned files

HP Recommended
HP Office Jetpro 6970
macOS 10.13 High Sierra

Hi guys,

 

Been using my HP office jet pro for a year now and it's recently started showing "2 pink lines" on the right side of the scanned file and for some reason the scanned document seems to come out tilted as well. Scanning on the flatbed scanner seems fine but when I scan the documents from the document feeder I have this problem. I've attached a scanned file. 

 

Also just realized that my 1 year warranty expired recently! 

 

Thank you! scanned from the document feederscanned from the document feeder

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greenturtle
Level 15
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Message 2 of 4
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HP Recommended

Hi,

Thanks for using the HP Forums.

 

The issue may be caused by a small spec on the ADF scanner glass, (the thin glass to the left of Flatbed scan glass)

 

This sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is moved to for scanning.  When scanning from the flatbed the sensor moves across the bed, a spot in this area will result in a spot on the page.  When using the ADF the sensor is moved to the thin glass to the left of the main bed, and the paper is moved past the sensor by the ADF.  A spot in the wrong place here will result in a line down the length of the long side of the page.  Clean this areas as shown below.

 

 

Figure : Locate any debris on the ADF scanner glass strip

Check for debris.jpg

 

If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass.  For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer.

 

 

Figure : Clean the ADF scanner glass strip

Clean scanner strip.jpg

Hope that helps.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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greenturtle
Level 15
Level 15
13,547 11,140 1,382 3,486
Message 2 of 4
Flag Post
HP Recommended

Hi,

Thanks for using the HP Forums.

 

The issue may be caused by a small spec on the ADF scanner glass, (the thin glass to the left of Flatbed scan glass)

 

This sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is moved to for scanning.  When scanning from the flatbed the sensor moves across the bed, a spot in this area will result in a spot on the page.  When using the ADF the sensor is moved to the thin glass to the left of the main bed, and the paper is moved past the sensor by the ADF.  A spot in the wrong place here will result in a line down the length of the long side of the page.  Clean this areas as shown below.

 

 

Figure : Locate any debris on the ADF scanner glass strip

Check for debris.jpg

 

If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass.  For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer.

 

 

Figure : Clean the ADF scanner glass strip

Clean scanner strip.jpg

Hope that helps.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
f1_manchester
Author
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Thank you! That solved my problem! There were 2 pink links on the screen (I have no clue how it got on the screen!)

 

 

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greenturtle
Level 15
Level 15
13,547 11,140 1,382 3,486
Message 4 of 4
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HP Recommended

Hi @f1_manchester,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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