printear will not print even from tray

[wimpeebutt]

printer wont work.  will not even copy a page or print from computer.  will run the paper through

[Alden4]

Hi @wimpeebutt,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is not functioning properly, there are several steps you can take to troubleshoot the issue.

Check Power and Connections:

• Make sure the printer is plugged in and turned on.
• Verify that all cables are securely connected to the printer and the computer.

Paper Jam:

• Check for any paper jams inside the printer. Even if the paper is feeding through, there could still be a jam in the printer mechanism preventing it from printing.

Printer Queue:

• Check the print queue on your computer to see if there are any pending print jobs. If there are, try cancelling them and then try printing again.

Printer Driver:

• Ensure that the correct printer driver is installed on your computer. You may need to update or reinstall the printer driver if it's outdated or corrupted.
• You can usually find the latest drivers on the HP website by searching for your printer model.

Restart Printer and Computer:

• Sometimes, simply restarting both the printer and the computer can resolve connectivity or software issues.

Printer Settings:

• Check the printer settings to ensure that it's not set to "Offline" mode.
• Make sure the printer is selected as the default printer on your computer.

Test with Different Device:

• If possible, try printing from a different device (e.g., another computer or a smartphone) to determine if the issue is with the printer or the computer.

Printer Firmware:

• Ensure that the printer firmware is up-to-date. You can usually update the firmware through the printer's settings menu or via the HP website.

Hardware Issues:

• If none of the above steps resolve the issue, there may be a hardware problem with the printer itself. 

By following these steps, you should be able to identify and resolve the issue with your HP printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support