printer auto feed not working

[Kathi67]

 have  a 8600  office jet the auto feed to scan print or fax is not working, makes a loud scratchy noise

[VikramTheGreat]

Hi @Kathi67,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for contacting HP. If your HP OfficeJet Pro 8600 is making a loud, scratchy noise and the automatic document feeder (ADF) is not working when trying to scan, print, or fax, it typically indicates a mechanical issue with the ADF's rollers or feed mechanism.

Step-by-Step Troubleshooting

1. Power Cycle the Printer

• Turn off the printer.
• Unplug the power cord from both the printer and the wall.
• Wait 60 seconds.
• Plug it back in and power on the printer.

This can clear minor mechanical jams or sensor issues.

2. Check for Paper Jams in the ADF

• Lift the ADF cover.
• Look inside for any small pieces of paper, labels, or foreign objects.
• Remove any debris gently.
• Open the ADF input tray and inspect the rollers from both sides.

3. Clean the ADF Rollers

• Use a lint-free cloth lightly moistened with distilled water or isopropyl alcohol.
• Gently clean the ADF rollers and separator pad.
• Allow them to dry fully before using the ADF again.

You can also use the ADF cleaning page from HP if available for your model.

4. Test the ADF

• Place a single sheet of paper into the ADF.
• Try a copy or scan.
• If the noise persists and it still doesn't feed, continue below.

5. ADF Gear or Roller Failure

The scratchy noise may indicate a worn or broken gear, especially if:

• The rollers are not moving at all
• The ADF tries to pull paper but fails repeatedly

This would require hardware servicing or part replacement.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support