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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-23-2020 11:47 AM

HP Recommended
Product: Envy Printer 7858
Operating System: macOS 10.15 Catalina

I have a 7858 printer that is 13 months old and very lightly used (we are away from this location for at least 6 months each year).   It has been working fine until 2 days ago and now I am getting an error message that says "Paper Jam;  the print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select OK".  I have followed all of the suggestions in the support site & troubleshooting tool.  There is no paper jam, no obstruction and the print carriage moves freely.  When I press ok, it returns briefly to the home screen, then I get the error message again.  I've reset the printer multiple times, but I keep getting the same message.  I tried printing and nothing happens (I see the job in the print queue on my pc).

 

Suggestions, please.

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