printer does no longer scan

[Hubert021]

today my printer does not scan anymore - HP ENVY 4527 (4520 series)

I turned everything off, restarted wifi, but nothing helps.

error message 'an error occured while scanning'

[Kuroi_Kenshi · Accepted solution]

Hi @Hubert021,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connections:

• Ensure that the printer is properly connected to the network or computer.
• If using a USB connection, verify that the cable is securely connected.

Restart Devices:

• Restart your computer or mobile device.
• Restart the printer by turning it off, unplugging it for a minute, and then plugging it back in and turning it on.

Update or Reinstall Software:

• Ensure that the HP printer software or drivers are up-to-date. You can download the latest drivers from the HP Support website.
• If problems persist, consider uninstalling and reinstalling the HP software.

Check Network Connection:

• Make sure that the printer is connected to the correct Wi-Fi network.
• Check that the network is functioning properly.

Use Windows Troubleshooter:

• Windows users can run the built-in printer troubleshooter. Go to Settings > Devices > Printers & Scanners, select your printer, and see the option to "Run the troubleshooter."

Clear Print Queue:

• Sometimes, clearing the print queue can resolve issues. Cancel all documents in the print queue.

Check for Error Messages:

• Review any other error messages that appear on the printer display panel or on your computer screen for further clues.

Scan Using HP Smart or HP Scan and Capture:

• Try using the HP Smart app or HP Scan and Capture from the Microsoft Store to scan your documents.

Test with another Device:

• If possible, try using a different computer or device to initiate a scan.

Check for Paper Obstructions:

• Open the scanner lid and ensure no obstructions are preventing the scanner from operating.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,