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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-26-2022 07:44 PM

HP Recommended

When I try to scan, the green line advances and it looks like it scanned, but when I try to look at the picture that was scanned it is BLANK.  The printer prints, so apparently it is connected to the laptop.

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1 REPLY 1

‎11-30-2022 05:06 AM

HP Recommended

@gshaffer

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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