printer says no computer found

[dingdong1]

manage scan to printer  problem

printer has stopped scan from from printer to hp laptop - message on printer is no computer found 

run scan doctor numerous times bo change

reset printer to factory settings

prints wirelessly -pefect 

[sandytechy20 · Accepted solution]

@dingdong1

Welcome to the HP support community.

Enable scan to computer 

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[dingdong1]

hi 

thank you it worked yesterday but then would not today so i had to enable scanner again on the  - what cause the scanner to disconnect  

[sandytechy20]

@dingdong1

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[dingdong1]

very helpful thanks

[sandytechy20]

@dingdong1

You are welcome.

[whoch]

Unable to activate and Doctor doesn't solve it.

[sandytechy20]

@whoch

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

[whoch]

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[whoch]

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