printer will not print or scan

[leole]

hp desk jet 2755e

will not

print or scan

[VikramTheGreat]

Hi @leole,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear your HP Deskjet 2755e isn't printing or scanning — that’s incredibly frustrating, especially when you just want it to work without the hassle. Let’s walk through the most helpful next steps to get things running again.

1. Check Connection Status

• Wi-Fi: Make sure your printer is connected to the same Wi-Fi network as your computer or mobile device.
  • Press the Information “i” button on the printer to print a network status report. This can show if it's truly connected.
• USB: If you’re using USB, unplug and replug the cable, and try a different port if needed.

2. Restart Everything

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer or phone.
• Plug the printer back in and turn it on.

3. Run HP Smart App (Recommended)
If you don’t already have it, install the HP Smart app on your device:

It helps you:

• Check ink levels
• Run print/scanner tests
• Update firmware
• Reset the wireless setup if needed

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support