printer won't scan document

[Kenneth1]

Printer won't scan

[Pallipurath]

Hi @Kenneth1,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your printer is not scanning documents, I would request you to please follow the steps:

Use the Embedded Web Server (EWS):

• Accessing EWS: Open a web browser and enter your printer’s IP address to access the EWS. You can find the IP address from the printer's control panel or by printing a network configuration page.
• Enable Webscan: Once in EWS, navigate to “Settings,” expand the “Security” section, select “Administrator Settings,” and enable “Webscan.” Save the changes.

Perform a Network Setup Check:

• Restore Network Settings: On the printer control panel, swipe down to open the Dashboard, 
• go to “Network Setup” > “Restore Network Settings,” and confirm the changes. 
• This may reset the printer’s network configuration, correcting any connectivity issues.

Update Printer Drivers:

• Check if there are any driver updates available on the HP website for your printer model. 
• Installing the latest drivers can resolve software-related scanning issues.

Ensure Proper Document Placement:

Make sure the document is correctly placed on the scanner glass or in the document feeder and that no paper jams are present.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.