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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jamiemars168
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printer wont print scanned documents or copy

HP Recommended
hp envy 6502
Microsoft Windows 10 (32-bit)

printer wont print a scanned document or copy

 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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@jamiemars168

 

Welcome to the HP support community.

 

Are you getting any error messages?

 

Meanwhile:-

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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