printer wont scan

[elroy6]

my printer wont scan model 2700e

[Kuroi_Kenshi]

Hi @elroy6,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Connections

Ensure that your printer is properly connected to your computer and network:

• Verify that all cables are securely connected.
• Ensure your printer is connected to the same wireless network as your computer.

Restart Printer and Computer

Sometimes a simple restart can resolve scanning issues:

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.

Update Printer Drivers

Ensure you have the latest printer drivers installed:

• Go to the HP Support website.
• Search for your printer model (HP DeskJet 2700e).
• Download and install the latest drivers and software updates.

Check Scanner Software

Make sure you are using the correct scanning software, such as HP Smart or HP Scan:

• Open HP Smart or HP Scan on your computer.
• Ensure the printer is selected and properly connected in the software.

Run HP Print and Scan Doctor

HP has a tool designed to diagnose and fix printing and scanning problems:

• Download and run HP Print and Scan Doctor.
• Follow the on-screen instructions to diagnose and resolve the scanning issue.

Perform a Printer Reset

Resetting the printer can help clear any temporary issues:

• Turn off the printer.
• Unplug the power cord from the printer and wall outlet.
• Wait about 60 seconds.
• Plug the power cord back into the wall outlet and printer.
• Turn the printer on.

Verify Scan Settings

Ensure your scan settings are correctly configured in the scanning software:

• Open your scanning software (HP Smart or HP Scan).
• Check the scan settings, such as resolution, paper size, and destination folder.
• Make sure the settings are appropriate for what you are trying to scan.

Check for Firmware Updates

Kindly refer to this link to update your printer firmware.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @elroy6,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Check Connections

Ensure that your printer is properly connected to your computer and network:

• Verify that all cables are securely connected.
• Ensure your printer is connected to the same wireless network as your computer.

Restart Printer and Computer

Sometimes a simple restart can resolve scanning issues:

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.

Update Printer Drivers

Ensure you have the latest printer drivers installed:

• Go to the HP Support website.
• Search for your printer model (HP DeskJet 2700e).
• Download and install the latest drivers and software updates.

Check Scanner Software

Make sure you are using the correct scanning software, such as HP Smart or HP Scan:

• Open HP Smart or HP Scan on your computer.
• Ensure the printer is selected and properly connected in the software.

Run HP Print and Scan Doctor

HP has a tool designed to diagnose and fix printing and scanning problems:

• Download and run HP Print and Scan Doctor.
• Follow the on-screen instructions to diagnose and resolve the scanning issue.

Verify Scan Settings

Ensure your scan settings are correctly configured in the scanning software:

• Open your scanning software (HP Smart or HP Scan).
• Check the scan settings, such as resolution, paper size, and destination folder.
• Make sure the settings are appropriate for what you are trying to scan.

Check for Firmware Updates

Kindly refer to this link to update your printer firmware.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,