printer

[jumper5]

8610 printer no longer opens to summary page

[Nal_NR]

Hi @jumper5,

Welcome to the HP Support Community. 

I'd like to help!

Let's try uninstalling the printer and re-installing the printer driver at the root level. This may fix the issue.

Please follow these steps:

1.)In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.

2.) Select your HP Printer.

3.) Select Uninstall.

4.) In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.

5.) In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab.

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.

10.) Select Ok.

11.) Select Apply and Ok on the Print Server Properties windows.

12.) Close Devices and Printers.

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, and remove any printer-related folders & files.

15.) Restart the computer.

16.) Download the printer driver and install it from this link. Open the downloaded file, follow the onscreen instructions and complete the installation

Try printing from your PC again and check if you can print.

Also, try the following if needed. 

Let us try running the HP Print and Scan doctor, this may fix the issue.

• Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
• After the Print and Scan Doctor opens, click Fix Printing to test your printer, and then follow any instructions to resolve the issue.
• Try to print.

• Let me know what happens

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[Nal_NR]

Hi @jumper5,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @jumper5,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.