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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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probleme de scanner imprimanteenvy 5020

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mon imprimante ENVY 5020 fonctionne bien, elle est reconnue en wifi par son adresse IP

j'ai installé et mis à jour HP SMART

C'est mon scanner qui ne marche pas :

il moi dit qu'il est occupé et

m'indique qu'il y a un problème avec mon scanner et qu'il faut que je rallume mon imprimante


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Hey @bilou37 

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.

Thank you for your understanding.


I work on behalf of HP.
HP Support Community Moderator
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my ENVY 5020 printer works well, it is recognized in wifi by its IP address I installed and updated HP SMART It is my scanner that does not work: it writes me that it is busy and tells me that there is a problem with my scanner and that I need to turn my printer back on ; I do this but the error message come ever back...
thank you for tell me a solution.
Others app for scanners are oK but i prefer HP Smart when it is ok 😉😊
sorry , i'm french people and my english is bad....
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