• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-24-2021 06:42 AM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

When I scan and send documents by email using my HP Envy 7640 (with a copy to myself) I see "eprintc..." as the sender, but I have no proof that they were successfully sent to the other destinee(s). There should be a way to know that the sending to them was successful.

Category:
1 REPLY 1

‎09-24-2021 10:48 AM

HP Recommended

@jameskgriffin 

 

ePrint does not like "CC" (Copy to other recipients) and it does not accept multiple "to" addresses.

Send to one recipient.

 

User Guide

Page 33

 

Partial Excerpt from the page:

NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses
included in the "To" or "Cc" fields. Only enter the HP ePrint email address in the "To" field. Do not enter
any additional email addresses in the other fields

 

 

What else?

More information...

 

HP Smart / HP Connected > How to > Setting Up and Using HP ePrint

 

HP Smart / HP Connected > Troubleshooting > HP Printers - HP ePrint Job Does Not Print

Step 2: Check the email and print job requirements

 

Indicators for having successfully sent / received / printed the content are very limited.

Even having done everything correctly, there is only a limited response / mail-back to indicate the mail was sent.

Read the ePrint section in the User Guide...

and

For example, the "Send from" (owner email address) will / might receive a mail from the ePrint service with the subject line "ePrint Job Received".

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP ENVY 7640 e-All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.