proxy server address

[Glenniwh]

After scanning and e mailing from this printer for more than a year, it is suddenly demanding my proxy server address

[sandytechy20]

@Glenniwh

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Envy 7645 Printer is asking for proxy server address. I would like to help you resolve this issue. 

Check the Internet proxy server settings.

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

1. Locate the Internet proxy settings.

   • Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.

     The network settings menu displays with the proxy settings.

     Figure : Example of proxy settings in Windows

     

   • Mac: Open System Preferences, and then click Network. On the Network window, click Advanced, click the Proxies tab, and then select your proxy, if necessary.

     Figure : Example of proxy settings in Mac

     

2. Write down the Address and Port values for your proxy server connection.

3. From the EWS, click the Web Services tab, and then click Proxy Settings.

   Figure : Clicking Proxy Settings

   

4. Type the Address and Port values for your proxy server connection, and then click Apply.

5. Try to turn on Web Services.

Click here and refer the document for more assistance on this.

Let me know if that works.

Cheers.